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COMPANY	:	[HGS  ]
ROLE	:	[Technical Support  ]
VACANCY	:	[ 6+ ]
QUALIFICATION	:	[BE /ME /BTECH /MTECH /DIPLOMA Or Engineering(under graduated)Related Field  ]
EXPERIENCE	:	[Fresher  ]
SALARY	:	[Rs.2,40,000 to 6,20,000/Year  ]
LOCATION	:	[Bangalore , India ]

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ABOUT COMPANY :

                            

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

JOB DESCRIPTION :

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

• Under Graduates/Graduates (Non B.E, B.Tech)
• Fresher/0-12 Months

Desired Skills and Abilities

• Excellent Communication Skills
• Basic Telephone Etiquettes
• MS Office
• Basic System Navigation Skills
• Customer Focus and Being Attentive
• Trouble shooting
• Good reasoning and analytical skills
• Active listening skills
• Ability to comprehend the customer requirement well
• Good understanding about ISP.

Criteria

• Willing to work in Rotational shifts
• 5 days work/2 rotational weekly offs
• Transport facility provided

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JOB DESCRIPTION : ( SAME DESCRIPTION ONLY USE TO PRINT OUT PERSON )

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

• Under Graduates/Graduates (Non B.E, B.Tech)
• Fresher/0-12 Months

Desired Skills and Abilities

• Excellent Communication Skills
• Basic Telephone Etiquettes
• MS Office
• Basic System Navigation Skills
• Customer Focus and Being Attentive
• Trouble shooting
• Good reasoning and analytical skills
• Active listening skills
• Ability to comprehend the customer requirement well
• Good understanding about ISP.

Criteria

• Willing to work in Rotational shifts
• 5 days work/2 rotational weekly offs
• Transport facility provided

How to apply :

Click on the below link, it will take you to the source page, where you can apply

Note :

Please let us know if you have any problems applying for jobs by commenting below. Our support team will help you as soon as possible. We advise you not to share your card details or pay money to anyone. Be aware of these types of scams

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