HCL Tech Hiring Graduate Trainee Jobs In Nagpur,Maharashtra, Lucknow,Uttar Pradesh Salary Upto Rs 2,40,000 to Rs 6,20,000 / Year Apply Online

 

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COMPANY	:	[  HCL Tech ]
ROLE	:	[ Graduate Trainee ]
VACANCY	:	[  20+ ]
QUALIFICATION	:	[BE /ME /BTECH /MTECH /DIPLOMA/ MBA /BSC /MSC /BA /MA Or Engineering Related Field  ]
EXPERIENCE	:	[ Freshers ]
SALARY	:	[ Upto Rs 2,40,000 to Rs 6,20,000 / Year]
LOCATION	:	[  Nagpur,Maharashtra, Lucknow,Uttar Pradesh ]

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ABOUT COMPANY :

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry leading capabilities centered around digital, engineering and cloud powered by a broad portfolio of technology services and products. Were powered by our people a global, diverse, multi-generational talent - representing 167 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Our purpose is to bring together the best of technology and our people to supercharge progress. Were supercharging progress for everyone, everywhere our clients, partners and their stakeholders, our people, communities, and the planet. The companys DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

JOB DESCRIPTION :

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Role & responsibilities

1)Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users

2)Route problems to internal 2nd and 3rd level IT support staff.

3)Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

4) Administer and provide User account provisioning.

5) Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

6)Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.

7) Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

8)Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

9)Troubleshoot client software and basic network connectivity problems

Identify, evaluate and prioritize customer problems and complaints

10) May train users and operators on a limited basis and/or may write training procedures

11)Participate in ongoing training and departmental development

12)Routine maintenance updates with other IT staff and business units

13) Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations

15) Performing User, Privileged and Supplier Access Reviews (Governance)

16) Enable users to work more efficiently and effectively with IT solutions

17) Be willing to participate in on-the-job training designed to enhance skills and support capabilities

Skill Sets Required

1) Good Communication Skills.

2) Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required

3)Should have knowledge of Windows Operating systems

4) Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

5) Disciplined, systematic problem-solving skills required

6) Knowledge of Active Directory, Exchange 2003/2007

7) Readiness to demonstrate a proactive attitude

Educational Qualifications

BCA, BSc(IT/CS )

Batch - 2022,2023

JOB DESCRIPTION : ( SAME DESCRIPTION ONLY USE TO PRINT OUT PERSON )

Role & responsibilities

1)Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users

2)Route problems to internal 2nd and 3rd level IT support staff.

3)Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

4) Administer and provide User account provisioning.

5) Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

6)Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.

7) Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

8)Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

9)Troubleshoot client software and basic network connectivity problems

Identify, evaluate and prioritize customer problems and complaints

10) May train users and operators on a limited basis and/or may write training procedures

11)Participate in ongoing training and departmental development

12)Routine maintenance updates with other IT staff and business units

13) Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations

15) Performing User, Privileged and Supplier Access Reviews (Governance)

16) Enable users to work more efficiently and effectively with IT solutions

17) Be willing to participate in on-the-job training designed to enhance skills and support capabilities

Skill Sets Required

1) Good Communication Skills.

2) Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required

3)Should have knowledge of Windows Operating systems

4) Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

5) Disciplined, systematic problem-solving skills required

6) Knowledge of Active Directory, Exchange 2003/2007

7) Readiness to demonstrate a proactive attitude

Educational Qualifications

BCA, BSc(IT/CS )

Batch - 2022,2023

How to apply :

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