WIPRO OFF CAMPUS Customer Service Representative Jobs In Gurugram, Haryana Salary Upto Rs 2,20,000 to Rs 5,00,000 / Year Apply Online

 

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COMPANY	:	WIPRO
ROLE	:	Customer Service Representative
VACANCY	:	20+
QUALIFICATION	:	BE / ME / BTECH / MTECH / DIPLOMA / BSC /MCA  Holder Or Related Field
EXPERIENCE	:	Fresher
SALARY	:	Rs 2,20,000 to Rs 5,00,000 / Year
LOCATION	:	Gurugram, Haryana

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ABOUT COMPANY :

• Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
• OVER
• 1,300
• ACTIVE GLOBAL CLIENTS
• We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
• OVER
• 250,000
• DEDICATED EMPLOYEES
• A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
• WE’RE PRESENT IN
• 66
• COUNTRIES
• We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
• A PROUD HISTORY OF OVER
• 75
• YEARS

JOB DESCRIPTION :

BE JOBS ( MECH, CIVIL ,EEE, CS&IT, BIO, CHEMICAL ) : CLICK

• Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative
• We are looking for smart professionals with a great attitude to make every single client interaction delightful.
• Your Impact as a Customer Service Representative
• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

Roles & Responsibilities:

You bring knowledge & expertise Required Experience

Experience 0- 2 yrs

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office
• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day work week
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work
• Depends on Process/Client alignment

Qualifications:

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
• Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
• HWS (Empl Helpdesk))

How to apply :

Click on the below link, it will take you to the source page, where you can apply

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