Infosys Hiring Process Specialist jobs in Gurgaon Salary Upto Rs 6,22,000 to 10,32,000 /Year Apply Now

 

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COMPANY	:	Infosys
ROLE	:	Process Specialist
VACANCY	:	10+
QUALIFICATION	:	Degree in ( BTech,BE)
EXPERIENCE	:	2 to 3 years
SALARY	:	Rs 6,22,000 to 10,32,000 /Year
LOCATION	:	Gurgaon, Haryana

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ABOUT COMPANY :

Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore. Infosys is the second-largest Indian IT company after Tata Consultancy Services by 2020 revenue figures and the 602nd largest public company in the world according to Forbes Global 2000 ranking

JOB DESCRIPTION :

Responsibilities

 Excellent communication skills - spoken and written English. 

Able to converse and provide semi -technical L1 support to end consumer for ISP in English through Phone Calls (mandatory) along with other channels – Emails, ticketing tool & Live Chat

• Transition Coordination – Process definition & documentation
• SLA Compliance
• Process Compliance
• Customer Interaction
• Knowledge Management
• Process Re-engineering
• Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc

Educational Requirements

BTech,BE 

Service Line

BPO Service Line

Additional Responsibilities:

•  Willingness to work in rotational shifts-24/7 shift  
• Technical and Professional Requirements:
•   Understanding of common computer hardware
•  Understanding of common technical terminology
•  Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access)
•  Displays superb customer service skills and capabilities
•  Basic Operating System knowledge (Apple and Windows 7,8,10) 
• Knowledge of various mobile devices (Apple, Android, Windows)
•  Formulate gathered unstructured information to a formal requirement
•  Good analytical ability
•  Ability to navigate common user interface elements
•  Good listening skills - ability to understand ambiguous information, probe and consolidate into useable data
•  Communicate to the user in a way, the user is most comfortable with
•  Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
• Ability to contribute to the knowledge base with appropriate knowledge artifacts

 

Preferred Skills:

 Customer Service 

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How to apply :

Click on the below link, it will take you to the source page, where you can apply

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